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Patient Participation Group

Objectives

The group works towards enhancing communications between the practice and its patients in a positive way.

The main objectives of the group are:

  • To enhance communications between the patients and staff of the Warley Medical Centre (hereinafter called the practice)
  • To act as a signpost for practices system of suggestions and complaints
  • To promote health education awareness on topics of interest and value to the patient, and cooperate with any said medical practices where appropriate
  • To encourage the formation of a wider support group
  • To raise funds to enable the group to be self sufficient
  • To promote, after discussion with the partners and any other matter deemed to be of interest to patients and practice

Membership

  • Membership of the group will open to any person over 16 years of age who are members of the practice
  • Membership will not confer any rights to claim preferential treatment
  • Membership of the group will cease in the event of the member ceasing to be a patient of the practice

Powers

For the purpose of carrying out the above objectives, and not otherwise, the group shall have power to do what ever is necessary to achieve its objectives.

The Warley Medical Centre Code

Due to comments made relating to reception staff and customer service skills, a meeting was held with a Public Relations company, which resulted in the Warley Medical Centre Code.

Why are we here?

  • To put patients first
  • To care about your health
  • To do our best, to provide excellent care from the cradle to the grave, helping you be born safely, live well and die peacefully
  • To continually strive to improve our services to you

Our key values

B-R-A-C-E

B = Balance

We seek to balance doing things by the rule book, (e.g. following protocols) whilst remembering you are our primary focus as an individual.

R = Respectful

At all times, no matter how hard we are provoked otherwise, and regardless of disability, culture, gender or language barrier we will be open, honest and respectful.

A = Approachability

We aim to be professional but also easy to talk to/approach.

C = Compassionate

We will be sympathetic and understanding by pausing, listening and caring.

E = Excellence

We will continually strive to improve our services to you.

To join the PPG, please complete a form at reception.

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