Surgeries are by appointment, with provision for emergencies. Appointments are for 10 minutes.
Patients may request to see a particular doctor, or gender of doctor, and this will be honoured whenever possible. However sometimes a particular doctor may be unavailable for routine appointments or may already be fully booked, in which case you will be offered an appointment with an alternative practitioner.
We work as a group practice and we do not have personal lists.
Ways to make an appointment
By telephone – Lines are open from 8am.
In person – Reception opens at 8am.
Online – Online appointments are released at 9pm (night before) and 7am (morning of).
*To gain access to online appointments, you must first register at reception by providing photographic ID where possible. You will then be given a username and password which you can use to log onto the online appointments system, accessible via our website.
In some instances and if appropriate, you may be offered a telephone consultation with a doctor instead of a face-to-face appointment. The receptionist will let you know if this is the case; they will take your details and a doctor will call you back as soon as possible.
If you require urgent medical advice, please discuss this with the receptionist who can liaise with the duty doctor for that day.
Nurse appointments can be booked in advance and are for wounds, removal of sutures, immunisations, minor injuries, leg ulcer treatment and medication reviews for asthma, blood pressure, COPD, angina and diabetes.
Children aged 5 or under
If you have a child aged 5 or under and have concerns, please contact the surgery for medical advice.
Emergencies take priority at all times
Sometimes appointments run later than scheduled despite the best intentions of the doctor or nurse involved, but this may be due to special unforeseeable individual needs of a particular patient or emergencies.
Please be patient as you may be in need of similar individual extra care. Our receptionists will try to keep you informed of any delays and their reasons.
Black Country Community GP Hub
We offer evening and weekend appointments at the new Black Country Community GP Hub, which is based at Portway Family Practice.
The Hub is a collaboration between 10 local GP practices to offer more access to pre-bookable GP and Nurse appointments to all patients across the area.
Appointments are available for our patients during the following times at Portway Family Practice:
Monday - Friday - 18:30 - 20:00
Saturday - 09:00 - 12:00
Sunday - 09:00 - 11:00
Appointments can be booked by speaking to staff here at Warley Medical Centre via telephone or at reception during our normal opening hours.
If you wish to speak to staff during the above times only, for example if you wish to cancel your appointment, please call Portway Family Practice on 0121 612 3429.