Appointments

calendar_penSurgeries are by appointment, with provision for emergencies.  Appointments are for 10 minutes.

Patients may request to see a particular doctor, or gender of doctor, and this will be honoured whenever possible. However sometimes a particular doctor may be unavailable for routine appointments or may already be fully booked, in which case you will be offered an appointment with an alternative practitioner.

We work as a group practice and we do not have personal lists.

 

Ways to make an appointment

By telephone – Lines are open from 8am.

In person – Reception opens at 8am.

Online – Online appointments are released at 9pm (night before) and 7am (morning of).

*To gain access to online appointments, you must first register at reception by providing photographic ID where possible. You will then be given a username and password which you can use to log onto the online appointments system, accessible via our website.

  

Practice Nurses

Nurse appointments can be booked in advance and are for wounds, removal of sutures, immunisations, minor injuries, leg ulcer treatment and medication reviews for asthma, blood pressure, COPD, angina and diabetes.

 

Children aged 5 or under

If you have a child aged 5 or under and have concerns, please contact the surgery for medical advice.

 

Emergencies take priority at all times

Sometimes appointments run later than scheduled despite the best intentions of the doctor or nurse involved, but this may be due to special unforeseeable individual needs of a particular patient or emergencies.

Please be patient as you may be in need of similar individual extra care. Our receptionists will try to keep you informed of any delays and their reasons. 

 

Black Country Community GP Hub

We offer evening and weekend appointments at the new Black Country Community GP Hub, which is based at Portway Family Practice.

The Hub is a collaboration between 10 local GP practices to offer more access to pre-bookable GP and Nurse appointments to all patients across the area.

Appointments are available for our patients during the following times at Portway Family Practice:

Monday - Friday - 18:30 - 20:00
Saturday - 09:00 - 12:00
Sunday - 09:00 - 11:00

Appointments can be booked by speaking to staff here at Warley Medical Centre via telephone or at reception during our normal opening hours.

If you wish to speak to staff during the above times only, for example if you wish to cancel your appointment, please call Portway Family Practice on 0121 612 3429.

Home Visits

Doctor's bagTelephone 0121 421 8400

If you require a home visit please try to call us before 11am when the doctors are allocated their visits.

When requesting a visit the receptionist will ask who is making the request, the patient's details including a telephone number, and the reason for the visit.

Please help to provide these details as it allows the doctor to prioritise their visit rounds.

Urgent visits and visits requested after 11am will be assessed by the duty doctor for that day and they will visit or offer advice as appropriate.

Please do not make routine, non-urgent requests for visits for the same day after 11am.

Home Visit Guidelines

Medical staff can assess and treat many more patients at the surgery than on time-consuming home visits. We have the benefit of proper facilities and test equipment at the premises.

We would appreciate, therefore, home visit requests being made only when absolutely unavoidable, where the patient cannot attend surgery.

Occasionally on telephone triaging a visit request, the doctor may advise dialling 999 for an emergency ambulance rather than personally attending. This will occur when the patient's condition is considered to be potentially life threatening and delays in transfer to hospital should be avoided e.g. heart attacks, difficulty breathing or severe bleeding.

The vast majority of childhood fevers, colds, earaches, etc are suitable to bring to the surgery. There is no danger in bringing a child with a temperature outside, and indeed it may help cool them down.

Patients with rashes e.g. chicken pox, which might possibly be infectious, can be placed in an isolated room away from other patients if the receptionist is informed on arrival or by prior telephone arrangement.

Most adult complaints are best assessed at the surgery. The exceptions are the terminally ill and the truly bed-bound patient.

Please accept that it is the responsibility of the patient and not the doctors to provide suitable transport to the surgery.

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