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Closing Early 16th November 2020

Please be aware that due to staffing issues, the surgery will be closing at 7pm today (instead of 8pm). We apologise for any inconvenience this may cause. You may call 111 if you require medical advice during this time.

Thank you.


Last Updated: 12/11/2020

GP APPOINTMENTS: We are still operating a Telephone First triage system until further notice - this means our GPs will consult with you over the telephone - please contact us during normal opening hours to arrange an appointment, or check Online Services to book online.

OTHER APPOINTMENTSMost nurse appointments, including smear tests, B12 injections, baby immunisation clinics, midwife clinics and anticoagulant clinics are operating as normal. Minor ops clinic and medicals clinic will be slowly re-introduced. 

FACE COVERINGS: You will be asked to wear a face mask or face covering (such as a scarf, bandana or visor) to enter the surgery building.

SOCIAL DISTANCING: Please do not arrive more than 5 minutes before your appointment time so that patients can keep a safe distance from each other in waiting rooms.

REPEAT PRESCRIPTIONS: For any orders please include a nominated pharmacy as this allows us to send your prescription electronically so you can collect it directly from the pharmacy. Please order by logging into Online Services or email us where possible, or alternatively you put an order slip into the black post box outside our front doors. Please note we do not accept requests over the telephone. Normal processing times apply (72 hours).

COVID-19 SYMPTOMS: If you have coronavirus symptoms, you must self-isolate for 10 days. If you live with someone who has coronavirus symptoms, the household must self-isolate for 14 days. Please follow this link for advice.

COVID-19 TESTING: If you feel you have coronavirus symptoms, you can get tested by calling 119 or following this link for instructions.

COVID-19 SICK NOTES: Self-isolation notes can be obtained directly from the NHS via this link.

Please do not attend surgery or any other medical establishments if you have any flu-like symptoms.

Thank you.

111 online coronavirus service

NHS.UK latest advice

GOV.UK latest information

Patient Participation Group

The PPG is a patient-run group that meets every two months to discuss patient services, practice suggestions, promote health education and participate in fundraisers. The main objective of the PPG is to enhance communication between the patient population and Warley Medical Centre doctors and staff. 

Click here to read more about the PPG, or register your interest by completing a form at reception.

PPG meetings are currently postponed - a new date will be advertised when it is safe to do so.

New Primary Care Network

Due to operational issues, we have made the decision to change our Primary Care Network to Newcomen PCN.

We have had a long history of working with practices in the Newcomen PCN and we are already using the extended hours services utilised by Newcomen PCN practices at the Portway Centre.

We have parted ways with Oldbury and Langley PCN on good terms and hope to work with those practices again in the future.

We look forward to our future dealings with Newcomen PCN, which is lead by Dr Raymond Sullivan as Clinical Director.

The NHS Friends and Family Test

How likely are you to recommend our GP practice to friends and family?

We would like to take this opportunity to thank all of our patients and visitors who have completed a Friends and Family feedback card this month.

Latest Results:

August 2019
Sample responses
Graphical data

A full history of results can be found here.

Health News from the BBC and the NHS

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