Telephone 0121 421 8400
If you require a home visit please try to call us before 11am when the doctors are allocated their visits.
When requesting a visit the receptionist will ask who is making the request, the patient's details including a telephone number, and the reason for the visit.
Please help to provide these details as it allows the doctor to prioritise their visit rounds.
Urgent visits and visits requested after 11am will be assessed by the duty doctor for that day and they will visit or offer advice as appropriate.
Please do not make routine, non-urgent requests for visits for the same day after 11am.
Home Visit Guidelines
Medical staff can assess and treat many more patients at the surgery than on time-consuming home visits. We have the benefit of proper facilities and test equipment at the premises.
We would appreciate, therefore, home visit requests being made only when absolutely unavoidable, where the patient cannot attend surgery.
Occasionally on telephone triaging a visit request, the doctor may advise dialling 999 for an emergency ambulance rather than personally attending. This will occur when the patient's condition is considered to be potentially life threatening and delays in transfer to hospital should be avoided e.g. heart attacks, difficulty breathing or severe bleeding.
The vast majority of childhood fevers, colds, earaches, etc are suitable to bring to the surgery. There is no danger in bringing a child with a temperature outside, and indeed it may help cool them down.
Patients with rashes e.g. chicken pox, which might possibly be infectious, can be placed in an isolated room away from other patients if the receptionist is informed on arrival or by prior telephone arrangement.
Most adult complaints are best assessed at the surgery. The exceptions are the terminally ill and the truly bed-bound patient.
Please accept that it is the responsibility of the patient and not the doctors to provide suitable transport to the surgery.