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PATIENT NOTICE REGARDING APPOINTMENT BOOKING - NOVEMBER 2021

Dear Patients,

We wanted to let you know how the last year has changed at Warley Medical Centre and what it means moving forward.

Last year, in response to the global pandemic and in guidance with NHS England, Warley Medical Centre adopted a Telephone First Triage System for appointments. Other GP surgeries in the area have already been using this system effectively for many years. We did not stop doing clinically necessary Face to Face appointments, but these were arranged by the clinician after completing a telephone triage. In June 2021 we offered 3994 telephone appointments and 764 Face to Face appointments with the clinicians. This does not include appointments with the nurses.

Moving forward, we have decided to continue with the Telephone First Triage System for our appointments.

How to book a call back appointment

You can arrange a call back either online, in person at reception or over the telephone from 8am daily. We offer morning and afternoon clinics. Whilst we cannot guarantee a certain time for a call back (sometimes other patient's calls take longer than anticipated) we can narrow it down for example 'Before 1pm' or 'After 4pm'. If you are booking your appointment online please remember to write this information in the comments section of the appointment along with your contact telephone number. Also note that the time of your online slot is not necessarily the time the clinician will call you, clinicians start calling patients from 8.30am then continue throughout the day.

The clinician will try to contact a patient twice, leaving at least 20 minutes in between each attempt. If you miss both calls then unfortunately you will need to re-book your appointment. Please ensure your contact details are kept up to date with us.

We offer a set amount of on the day and one day in advance appointments. All our appointments are available from 8am daily for everyone, we do not release any later in the day for the afternoon.

If you call us and we are fully booked, you may have to try again another day.

Face coverings

When restrictions were lifted from 19th July, we asked that you continue to wear a face covering when entering the GP surgery, maintain social distancing and use hand sanitiser. This is still required indefinitely, until NHS England advises otherwise. All staff and clinicians will also continue to wear PPE.

Please monitor our website for future updates. Instructions for signing-up for online access to view your records, prescriptions and book appointments can be viewed here.

Thank you for your continued cooperation and patience.

Warley Medical Centre


COVID VACCINES

As of 25th October, you are no longer able to book Covid vaccines through the surgery.

Please call 119 to book an appointment, or book online via the NHS.

Thank you for your cooperation.


SURGERY MASK MANDATE

Please be aware that you must still wear a mask (or face covering) and respect social distancing measures when you enter the surgery building, even after COVID-19 restrictions are relaxed on 19th July.

As advised by NHS England, this guidance applies to all healthcare settings until further notice.

Thank you for your cooperation.


COVID VACCINATION STATUS

How to access your COVID-19 vaccination status

https://check-in.1gov.uk/guidance-demonstrating-your-covid-19-vaccination-status-when-travelling-abroad-3/

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you've completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status


CORONAVIRUS INFORMATION

GP APPOINTMENTS: We will continue operating a Telephone First triage system - this means our GPs will consult with you over the telephone and if you require a face to face consultation the GP will book this for you - please contact us during normal opening hours to arrange an appointment, or check Online Services to book online. The GP will try to contact you twice, leaving at least 20 minutes in between each attempt. If you miss both calls unfortunately you will need to re-book.

OTHER APPOINTMENTSMost nurse appointments, including smear tests, B12 injections, baby immunisation clinics, midwife clinics and anticoagulant clinics are operating as normal. Minor Ops clinic and Medicals will be slowly re-introduced. 

FACE COVERINGS: You will be asked to wear a face mask or face covering (such as a scarf, bandana or visor) to enter the surgery building.

SOCIAL DISTANCING: Please do not arrive more than 5 minutes before your appointment time so that patients can keep a safe distance from each other in waiting rooms.

REPEAT PRESCRIPTIONS: For any orders please include a nominated pharmacy as this allows us to send your prescription electronically so you can collect it directly from the pharmacy. Please order by logging into Online Services or email us where possible, or alternatively you put an order slip into the black post box outside our front doors. Please note we do not accept requests over the telephone. Normal processing times apply (72 hours).

COVID-19 SYMPTOMS: If you have coronavirus symptoms, you must self-isolate for 10 days. If you live with someone who has coronavirus symptoms, the household must self-isolate for 14 days. Please follow this link for advice.

COVID-19 TESTING: If you feel you have coronavirus symptoms, you can get tested by calling 119 or following this link for instructions.

COVID-19 SICK NOTES: Self-isolation notes can be obtained directly from the NHS via this link.

Please do not attend surgery or any other medical establishments if you have any flu-like symptoms.

Thank you.

111 online coronavirus service

NHS.UK latest advice

GOV.UK latest information


Patient Participation Group

The PPG is a patient-run group that meets every two months to discuss patient services, practice suggestions, promote health education and participate in fundraisers. The main objective of the PPG is to enhance communication between the patient population and Warley Medical Centre doctors and staff. 

Click here to read more about the PPG, or register your interest by completing a form at reception.

PPG meetings are currently postponed - a new date will be advertised when it is safe to do so.


New Primary Care Network

Due to operational issues, we have made the decision to change our Primary Care Network to Newcomen PCN.

We have had a long history of working with practices in the Newcomen PCN and we are already using the extended hours services utilised by Newcomen PCN practices at the Portway Centre.

We have parted ways with Oldbury and Langley PCN on good terms and hope to work with those practices again in the future.

We look forward to our future dealings with Newcomen PCN, which is lead by Dr Raymond Sullivan as Clinical Director.


The NHS Friends and Family Test

How likely are you to recommend our GP practice to friends and family?

We would like to take this opportunity to thank all of our patients and visitors who have completed a Friends and Family feedback card this month.

Latest Results:

August 2019
Sample responses
Graphical data

A full history of results can be found here.

Health News from the BBC and the NHS

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