Telephone System Downtime 28th May 2020
Due to a telephone system upgrade, our phonelines will be intermittently up and down between 1pm and 3pm today (Thursday 28th May).
If you have any queries, please send us an email.
Otherwise, please kindly re-dial if you have problems getting through on the first try.
Last Updated: 18/05/2020
GP APPOINTMENTS: We are still operating a Telephone First triage system until further notice - this means our GPs will consult with you over the telephone - please contact us during normal opening hours to arrange this.
OTHER APPOINTMENTS: Urgent nurse appointments, baby immunisation clinics, midwife clinics and anticoagulant clinics are still going ahead as normal. Routine appointments that can wait are being re-arranged or a nurse may contact you on the telephone.
REPEAT PRESCRIPTIONS: For any orders please include a nominated pharmacy as this allows us to send your prescription electronically so you can collect it directly from the pharmacy. Please order by logging into Online Services or email us where possible, or alternatively you put an order slip into the black post box outside our front doors, or post it in to us by mail. Normal processing times apply but we will work as fast as we can.
COVID-19 SYMPTOMS: If you or someone in your household has coronavirus symptoms, please click this link and follow the instructions. Alternatively, contact us for a GP telephone consultation or call 111 during out of hours.
COVID-19 TESTING: If you feel you have coronavirus symptoms and would like to be tested, please click this link and follow the instructions, or call 119.
COVID-19 SICK NOTES: Self-isolation notes can be obtained directly from the NHS via this link.
Please do not attend surgery or any other medical establishments if you have any flu-like symptoms.
111 online coronavirus service
NHS.UK latest advice
GOV.UK latest information
Patient Participation Group
The PPG is a patient-run group that meets every two months to discuss patient services, practice suggestions, promote health education and participate in fundraisers. The main objective of the PPG is to enhance communication between the patient population and Warley Medical Centre doctors and staff.
Click here to read more about the PPG, or register your interest by completing a form at reception.
The next scheduled meeting is currently postponed - a new date will be advertised when it is safe to do so.
Change of Secretaries Phone Line
For your information, the Secretaries phone line will now only be available between 10.00am and 2.00pm (option 2 when calling the surgery).
Updated Web Appointment Release Times
Following feedback from patients and PPG members, from Friday 1st November 2019 we will change the times that online web appointments are released for booking.
The new times are 9.00pm the evening before and 7.00am on the morning of.
The NHS Friends and Family Test
How likely are you to recommend our GP practice to friends and family?
We would like to take this opportunity to thank all of our patients and visitors who have completed a Friends and Family feedback card this month.
A full history of results can be found here.