Warley Medical Centre

Changing how you book appointments

🚨Total Triage🚨

From 20^th April 2026, The way you book appointments with us has changed.

We have moved to a new system for patients to book appointments called Total Triage. Total Triage is a new approach recommended by NHS England, to improve access to services.

The main purpose of Total Triage is to:-

· enhance the quality of care our patients receive

· ensure patients are given the most appropriate appointment or advice to meet their needs

· communicate with patients in a timely way

· To stop the 8am scramble on the telephone

We want to make the process of booking an appointment with your GP practice as fair as possible

As part of the Total Triage system, we are implementing this process for all medical and admin requests. As part of this transition:

· All GP and clinical appointments, home visits and Nurse appointment requests must be submitted via the practice website

· All prescription, referral, sick note, letter-related queries, and administrative queries must be submitted via the practice website

You will be able to submit an online form during the working day, starting from 7am. We will review your request on the same day (Monday–Friday). Please submit your request as early as possible

If you are unable to complete an online request, please call 0121 421 8400 and a member of staff will be happy to complete the request on your behalf

After filling in your form please keep your phone or device near to you. We will contact you the same day either by text or telephone. This may not mean you will be seen the same day, but you will be informed of next steps.

Please be available to attend the surgery the same day and be aware you may be asked to attend at short notice

We appreciate your cooperation in completing the form carefully and accurately. Incomplete or inaccurate information may lead to delays in processing your request.

If you need more urgent help, or have a life threatening emergency call 999 or attend A&E

Patient Guide: How to submit a routine clinical request – YouTube

https://www.youtube.com/watch?v=4EDwg-feeUI

Patient Guide: How to submit an admin request – YouTube

https://www.youtube.com/watch?v=1OO0NnQ3BU4

Newcomen PCN

Some of you may not know this but your practice forms part of a bigger group known as a PCN (Primary Care Network). Our PCN is called Newcomen and is formed of 6 surgeries across the Black Country. We are led by a Clinical Director and a specific team of staff who work in the background to bring the best care we can to all our patients. Our work is set by the local ICB (Integrated Care Board) and we are contracted to meet certain requirements throughout the year to help improve patient care. We all work collaboratively to help and assist each other in improving general practice in the local area. If you have any further questions or would like to know more about our PCN, please speak to a member of your surgery team