Warley Medical Centre

Dear Patients

 We have recently moved to a total triage system. This is working very well, and we have now made the decision to remove the telephone extensions for secretaries & prescription enquiries.

From 15th June all queries need to be sent on a triage form. Patients can access the triage form through this link https://accurx.nhs.uk/patient-initiated/m88003 or on our website.

If you do not have internet access and need to call us, our receptionists will be happy to fill in the form with you. Please note, they will not be able to answer your query at that time. 

 The form will then go to a doctor for triaging, and you will be contacted about your query.

 We thank you for your understanding. 

🚨Total Triage🚨

 From 20^th April 2026, The way you book appointments with us has changed. Total Triage is a new approach recommended by NHS England, to improve access to services.

We want to make the process of booking an appointment with your GP practice as fair as possible

                                         You can submit an online form during the working day, starting from 7am.                                               We will review your request on the same day (Monday–Friday). Please submit your request as early as possible

If you are unable to complete an online request, please call 0121 421 8400 and a member of staff will be happy to complete the request on your behalf. After filling in your form please keep your phone or device near to you. We will contact you the same day either by text or telephone. This may not mean you will be seen the same day, but you will be informed of next steps.

Please be available to attend the surgery the same day and be aware you may be asked to attend at short notice

If you need more urgent help, or have a life threatening emergency call 999 or attend A&E

The surgey will be closed on the following bank holiday dates;

Monday 4th May 2026

Monday 25th May 2026

Monday 31st August 2026

Friday 25th December 2026

Monday 28th December 2026

Friday 1st Janaury 2027

If you require urgent medical assistance whilst we are closed, please call 111

Some of you may not know this but your practice forms part of a bigger group known as a PCN (Primary Care Network).  Our PCN is called Newcomen and is formed of 6 surgeries across the Black Country. We are led by a Clinical Director and a specific team of staff who work in the background to bring the best care we can to all our patients. Our work is set by the local ICB (Integrated Care Board) and we are contracted to meet certain requirements throughout the year to help improve patient care. We all work collaboratively to help and assist each other in improving general practice in the local area. If you have any further questions or would like to know more about our PCN, please speak to a member of your surgery team.