Appointments

We offer Face to Face appointments and Telephone First Triage appointments.

Telephone First Triage appointments - A clinician will call you and speak to you on the telephone first, or if suitable they may ask to change to a video consult if you are a smartphone user. If the clinician feels that it is clinically necessary to see you then they will give you a time to come into the surgery that day and be seen face-to-face.

Whilst we cannot guarantee the exact time of the call back, we can narrow it down if requested to ensure the time will be convenient, for example “after 1pm” or “at work till 4pm please call after” and the clinician will try their best to accommodate this.

When you book online, the time of your appointment slot is not necessarily the time the clinician will call you. Clinicians start calling patients from 8am and continue throughout the day. The clinician will try to contact you twice, leaving at least 20 minutes in between each attempt. If you miss both calls then unfortunately you will need to re-book your appointment.

Appointments are for 10 minutes. We are not a walk-in centre and do not offer walk-in services.

Patients may request to speak to a particular doctor or gender of doctor, and this will be honoured whenever possible.

Sometimes a particular doctor may be unavailable for routine appointments or may already be fully booked, in which case you will be offered an appointment with an alternative clinician.

Practice Nurses

Nurse appointments can be booked up to two weeks in advance and are for wounds, removal of sutures, immunisations, minor injuries, leg ulcer treatment and medication reviews for asthma, blood pressure, COPD, angina and diabetes. Smear Test appointments are available to book online. Nurse appointments are face-to-face unless stated otherwise by the receptionist.

Nurse Clinic Times are: 

Mondays       = 8:30am-1:00pm and 2:00pm-3:45pm at Warley    6:30pm-8:00pm at Portway Extended Hours

Tuesdays      = 8:30am-1:00pm and 2:00pm-6:00pm at Warley   6:30pm-8:00pm at Portway Extended Hours

Wednesdays = 8:30am-1:00pm and 2:00pm-6:00pm at Warley    6:30pm-8:00pm at Portway Extended Hours

Thursdays     = 8:30am-1:00pm and 2:00pm-5:15pm at Warley    6:30pm-8:00pm at Portway Extended Hours

Fridays          = 8:30am-1:00pm and 2:00pm-6:00pm at Warley    6:30pm-8:00pm at Portway Extended Hours

Saturdays     = 9:00am-4:45pm at Portway Extended Hours

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0121 421 8400, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am - 6.30pm
• book onine via the link at the top of this page. Online appointments are released at 9pm (night before) and 7am (morning of)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 14 days:

• phone us on 0121 421 8400, Monday to Friday from 8am to 5pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• book online via the link at the top of this page. Online appointments are available to book in advance, but once these have been taken the remaining appointments are book on the day.
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Telephone 0121 421 8400

If you require a home visit please try to call us before 11:30am when the doctors are allocated their visits.

When requesting a visit the receptionist will ask who is making the request, the patient's details including a telephone number, and the reason for the visit.

Please help to provide these details as it allows the doctor to prioritise their visit rounds.

Urgent visits and visits requested after 11am will be assessed by the duty doctor for that day and they will visit or offer advice as appropriate.

Please do not make routine, non-urgent requests for visits for the same day after 11am.

Home Visit Guidelines

Medical staff can assess and treat many more patients at the surgery than on time-consuming home visits. We have the benefit of proper facilities and test equipment at the premises.

We would appreciate, therefore, home visit requests being made only when absolutely unavoidable, where the patient cannot attend surgery.

Occasionally on telephone triaging a visit request, the doctor may advise dialling 999 for an emergency ambulance rather than personally attending. This will occur when the patient's condition is considered to be potentially life threatening and delays in transfer to hospital should be avoided e.g. heart attacks, difficulty breathing or severe bleeding.

The vast majority of childhood fevers, colds, earaches, etc are suitable to bring to the surgery. There is no danger in bringing a child with a temperature outside, and indeed it may help cool them down.

Patients with rashes e.g. chicken pox, which might possibly be infectious, can be placed in an isolated room away from other patients if the receptionist is informed on arrival or by prior telephone arrangement.

Most adult complaints are best assessed at the surgery. The exceptions are the terminally ill and the truly bed-bound patient.

Please accept that it is the responsibility of the patient and not the doctors to provide suitable transport to the surgery.

Evening and weekend appointments

We offer evening and weekend appointments at the new Black Country Community GP Hub, which is based at Portway Family Practice.

The Hub is a collaboration between 10 local GP practices to offer more access to pre-bookable GP and Nurse appointments to all patients across the area.

Appointments are available for our patients during the following times at Portway Family Practice:

Monday - Friday - 18:30 - 20:00
Saturday - 09:00 - 17:00

Appointments can be booked by speaking to staff here at Warley Medical Centre via telephone or at reception during our normal opening hours.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 0121 421 8400, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs